24x7x365 Live Call Center

Broadband Hospitality provides strong and reliable technical support for new or existing networks 24 hours a day, 7 days a week, 365 days a year. Your guests calling in for support will be served by qualified, professionally-trained, US-based Broadband Hospitality Help Desk Technicians-unlike most companies in the lodging industry that outsource this critical function. With you as our customer, we bring the responsibility of your guests’ internet connection needs within our center in Youngstown, OH. This allows us to monitor and control the quality of support we provide. As a Broadband Hospitality Call Center Customer, here is what you can expect from us:

-Our Help Desk is manned 24x7x365-no exceptions.

-We offer a complimentary toll-free number supplied to your guests and staff to make call-ins affordable.

-90% of your guests’ calls will be answered by a live operator within 90 seconds.

-95%+ of your guests’ calls will be resolved on first call. All guest support calls recorded and archived.

-Online access to guest trouble tickets in real time.

-We are the leader in the industry for outstanding service

If you are in need of a network or are not satisfied with your current help desk solutions, call Broadband Hospitality today at 1-800-440-7008.