Broadband Hospitality has been a premier provider of secure Internet technology solutions for hotel and resorts across the United States since 1999. With technology changing at such a rapid pace, management companies and property owners and managers can feel confident in Broadband Hospitality’s team.
BBH is one of the nation’s top DIRECTV Lodging
& Institution dealers because of our commitment to excellence. We have earned the distinction of having one of
the lowest churn rates in the industry because
our technicians never leave a property until the installation is perfect and the customer is happy.
With the acquisition of the assets of Sunset Telcom in 2015, BBH has come full
circle—again offering its
hotel customers PBX phone systems and the best installation, service and support in the industry.
BBH is a Platinum Dealer
and the nation’s largest PhoneSuite dealer. Different systems available.
Broadband Hospitality employs a full staff of Level 1, Level 2, and Level 3 Help Desk technicians 24 x 7 x 365 to ensure that your guests are never farther than a phone call
away from world-class support BBH also records each and every call that comes
into our Network Operations Center in Youngstown, Ohio.
Vince is the president and chief executive officer of Broadband Hospitality. Mr. Lucci founded the company in 1993 as a start-up Hospitality PBX integrator. Prior to working in the hospitality industry, Mr. Lucci received a BSBA concentrating in Sports and Recreational Management from Robert Morris University in Pittsburgh, Pennsylvania. firstname.lastname@example.org
Jeanne is responsible for implementing the installation of all new services and equipment purchased by our customers. This includes the delivering of IT services, by overseeing and monitoring strategic relationships between external entities and end users as well as the ordering of equipment. She also coordinates with our in house staff to install the equipment. email@example.com
Melanie is responsible for financial data, payroll, sales commissions, overseeing purchasing and human resources. She determines the accountabilities of process, procedures, and policies for the Internet, television and telephone divisions. She also audits customer accounts for contractual and financial changes, contributes financial and accounting information and manages the financial data for projects. firstname.lastname@example.org
Curt is responsible for directing all sales efforts and managing our sales staff for the purpose of acquiring and maintaining hotel clients. He researches and develops new market opportunities—including various programs with subcontractors, bandwidth providers, video providers and wholesale services. He is also responsible for directing all marketing and advertising efforts for the company. email@example.com
Chris is responsible for the high level management of our 12 Help Desk technicians as well as our six field support and installation technicians. Chris’ expertise was instrumental in BBH obtaining our Marriott GPNS certification and currently oversees all standard upgrades and certified designs. firstname.lastname@example.org
Eddie manages a team of networking technicians and engineers. He also plays active role in emergency response and enhanced Tier 1 / Tier 2 troubleshooting. Working closely with operations and sales, Eddie locates, qualifies and schedules sub-contractors for a wide and varying array of service calls. email@example.com
At BBH, Larry is responsible for generating quotes for the BBH Sales Team, system design, purchasing, project management, deployment and service for all properties. He also does product research & testing, training, and provides top tier technical support.
Alan joined BBH in June of 2015 to head up the PBX Division. With over 12 years in the PBX industry and experience with paging systems, trunks (including copper, PRI and SIP), CCTV, guest internet, and back office networks, Alan is responsible for researching and vetting new equipment for the division. firstname.lastname@example.org