• 24 x 7 x 365 US-based Help Desk
• Level 1, Level 2 & Level 3 world class support
• Full-time quality manager on staff to randomly monitor
calls for accuracy
and consistency
• Greater than 90% of all calls answered by a human being in
under 45 seconds
• All calls recorded for quality, accurancy & consistancy
• Remote monitoring of guest networks
• On-site service available with all Guest Support plans
• Over the phone hardware troubleshooting on most plans